Welcome, how can we help you?
Shipping and Returns
Please use our shipping calculator in the cart page to calculate the charges.
Generally, we do not accept returns for change of mind. However, if there is any fault with the product, you can bring it back to our store along with the purchase receipt. Once our manager has analyzed the product and if the defect exists, a refund will be made. Being a food item, we can accept the return only within 7 working days.
We will soon be offering bulk through our website and for businesses we will be wholesaling.
We use Sendle as our courier partner.
Account
Log in and click on the Edit account to update your email address. Alternatively, use this link after login: Change email
Log in and click on the Edit account to update your password. Alternatively, use this link after login: Change password
Click sign in and click the forgotten my password link.
Order
Kindly contact our cusotmer service at sales@thenutslounge.com.au or call us at (03) 9000 0000 to check if your order has been shipped.
We use a secure payment gateway to process payment. Your credit card will be charged at the time you place your order.
Once your order is packed and dispatched we will send you a tracking link email via our courier services letting you know that the status of delivery.
If your order hasn’t arrived within 10 – 12 working days:
1. Check we have the correct delivery address for your order and your contact details are up to date
2. Check to see if you have an email or attempted delivery card from one or our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery.
3. Looking in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.
If you still cannot find your parcel, get in touch with our Customer Care team and quote your order number.
Products
Yes all our organic products are 100% Australian certified Organic and/or USDA certified.
While many of our products ARE gluten free, we are NOT officially certified as gluten free.
Furthermore as we pack all our goods by hand using the same equipment, there is a chance for cross-contamination with the utensils.